Política de envío

Shipping Policy

Oakvelle ships orders to customers in the United States and other available regions shown at checkout. Delivery options, shipping costs, and estimated delivery times are displayed during checkout before you place your order.

Order processing

Most orders are processed within 1 to 3 business days, excluding weekends and holidays. During high-volume periods, promotions, or carrier delays, processing may take a little longer.

Estimated delivery times

United States orders typically arrive within 5 to 12 business days after shipment. International delivery times vary by destination and may take approximately 7 to 20 business days after shipment. These timeframes are estimates and are not guaranteed.

Tracking

When your order ships, you will receive a confirmation email with tracking information when available. Tracking updates may take 24 to 72 hours to appear after the carrier receives the package.

Incorrect shipping information

Please make sure your shipping address is complete and accurate before placing your order. Oakvelle is not responsible for packages delayed, returned, or lost because of an incorrect or incomplete address provided at checkout.

Lost or delayed packages

If your package appears delayed, please check the tracking information first. If tracking has not updated for several days, contact us at marypitts44848@hotmail.com with your order number and we will help review the shipment status.

Customs, duties, and taxes

For international orders, customs duties, import taxes, and local fees may be charged by your country. These charges are the customer’s responsibility unless otherwise stated at checkout.

Damaged packages

If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging so we can review the issue and assist you.