Politique de remboursement

Return and Refund Policy

Thank you for shopping with Oakvelle. We want you to feel confident when ordering from us. If you are not completely satisfied with your purchase, please review the policy below.

Return window

We accept return requests within 30 days after your order is delivered. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it, with any original tags, packaging, accessories, manuals, or inserts included when applicable.

How to start a return

To start a return, contact us at marypitts44848@hotmail.com with your order number, the email used at checkout, and a brief reason for the return. Please do not send items back before your return request has been approved. Items sent back without prior approval may not be accepted.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If an item is defective, damaged, or different from what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will review the issue and help make it right with a replacement, refund, or another suitable solution.

Non-returnable items

For hygiene and safety reasons, we cannot accept returns on used, worn, washed, altered, or damaged items caused by customer handling. Final sale items, gift cards, and personalized or custom items are not eligible for return unless they arrive damaged or incorrect.

Return shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as a damaged, defective, or wrong item. We recommend using a trackable shipping service because we cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Your bank or credit card provider may need additional time to post the refund to your account.

Exchanges

The fastest way to receive a different item is to return the item you have and place a new order after the return is approved.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes or cancellations after an order has started processing or has shipped.